Jinny's Music Studio ("the Studio"). This policy applies to all bookings at the Studio and to Studio equipment wherever located, including mobile recording sessions. By booking, you agree to this policy. 

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1. Booking and Payment

Full payment at the time of booking secures your reservation; no additional deposit is required. Bookings must be made by a person eighteen (18) years of age or older; a parent or legal guardian must book on behalf of a minor and accept these terms on the minor's behalf.

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By booking, you authorize the Studio to charge the payment method used at booking, or kept on file, for overage time — billed in 15-minute increments at the applicable rate — and for other documented amounts due under this policy, as described in Section 11.

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Cancellations, rescheduling, refunds, and credits are governed by the Jinny's Music Studio Return Policy.

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2. Sessions

Session time includes setup, warm-up, and cleanup. Practice bookings cover use of the piano only; use of recording equipment during a practice session is billed at the applicable recording rate. Recording with your own equipment requires the "Recording with Personal Equipment" rate. Event and venue rentals require a minimum booking of two (2) hours. Please be considerate of neighboring bookings; disruptive behavior may result in termination of the session without refund.

 

3. Studio-Initiated Cancellations

If the Studio must cancel or cut short a booking for any reason — including equipment failure, staff illness, utility outage, or events beyond the Studio's reasonable control — you may choose a full refund or a full credit for the affected booking or its unused portion. This is the exclusive remedy for a Studio-initiated cancellation, and the Studio's responsibility for a cancelled booking is limited to the amount paid for it.

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4. Equipment and Instrument Handling — Staff Only

Studio equipment, instruments, and furnishings ("Studio Property") may be moved, repositioned, adjusted, connected, or reconfigured only by Studio staff. Clients and their guests may not move, lift, slide, or relocate any Studio Property — including the piano, microphones and stands, cameras, consoles, monitors, acoustic panels, or furniture. If you need anything repositioned, ask staff; we are glad to help at no extra charge.

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The Steinway Model B is subject to additional rules:

• No food, drink, or any object (including bags, and drink containers) may be placed on any surface of the piano.

• The piano may not be moved, and its lid, action, strings, or interior may not be adjusted, prepared, or touched except by Studio staff or a Studio-approved technician.

• Extended techniques or any preparation of the instrument require the Studio's prior written approval.

• Tuning, regulation, or repair required as a result of misuse will be billed to the responsible client at actual cost under Section 6.

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Use of Studio Property contrary to this Section is a policy violation, and the client is responsible for resulting damage regardless of intent. At mobile recording sessions, the booking client is responsible for providing a safe environment for Studio equipment at their venue.

 

5. Food, Drink, and Prohibited Items

No food or drink is permitted inside the studios, control room, or vocal booth. Water in a sealed, spill-proof container is permitted in the lobby only. Alcohol is not permitted on the premises except at Studio-approved events with management's express permission. Smoking and vaping are prohibited everywhere on the premises.

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6. Damage to Studio Property

Clients are financially responsible for any damage to Studio Property caused during their booking by the client or by any person the client brings or admits to the premises — guests, students, family members, performers, vendors, and event attendees — beyond normal wear and tear. "Normal wear and tear" means the minor, gradual deterioration that results from ordinary, careful use; it does not include breakage, spills, stains, scratches, dents, misuse, damage caused by moving or attempting to move Studio Property, or any condition requiring repair, professional cleaning, tuning, or replacement.

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Repair, replacement, professional cleaning, tuning, or regulation costs will be billed at actual cost, documented by an invoice or written quote from a qualified technician or vendor, plus a $50 administrative fee. The Studio will notify the client in writing of any damage, with photographs where practicable, within three (3) business days of discovery, and will provide the supporting invoice or quote before charging. Payment is due within fourteen (14) days of the invoice date.

Please report any damage, malfunction, or issue with Studio Property to staff immediately. Timely reporting does not waive responsibility, but it documents what happened while the facts are fresh.

 

Care for Equipment & Space

Treat all instruments, equipment, and studio spaces with care and respect.

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No modifications or attachments. Do not attach, mount, tape, glue, adhere, install any device onto, or otherwise modify any studio instrument or equipment — including the piano and its keys — without prior written approval from studio staff. This includes automatic-play devices, mutes, clamps, or any accessory applied directly to an instrument.

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Responsibility for damage. The client is fully responsible for any loss or damage to studio instruments, equipment, furnishings, or the space caused by the client, their equipment or devices, or their guests, beyond normal wear and tear.

 

Charges for damage. If damage occurs, the client will be billed the full cost of repair or replacement — including parts, labor, and any third-party professional repair or restoration services, plus applicable tax. A copy of the repair invoice will be provided, and payment is due within 30 days of the invoice date.

 

Report issues immediately. Notify staff right away if any damage, malfunction, or problem arises with the equipment or space.
 

7. Cleaning; Setup and Cleanup

Clients must remove all personal belongings, equipment, and trash by the end of the booked time and leave the space in substantially the condition in which they found it. If the space is left in a condition requiring cleaning beyond normal use — including spills, food or drink residue, adhesive or tape residue, or excessive debris — the Studio will charge the actual, documented cost of cleaning, with a minimum cleaning fee of $100. The Studio will document the condition with photographs before cleaning and provide them with the charge.

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8. Guests, Events, and Minors

The booking client is responsible for the conduct of, and any damage or cleaning costs caused by, every person attending under their booking. For events, recitals, parties, and full-day bookings, the Studio may require additional protections as a condition of the booking — such as a security deposit, a certificate of insurance, or a signed agreement — and will state any such requirement in writing at the time of booking. For events, the booking client is responsible for their attendees and agrees to indemnify the Studio against third-party claims arising from the client's event, except to the extent caused by the Studio's own negligence or misconduct.

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A parent or legal guardian is financially responsible under this policy for damage caused by a minor and for the minor's guests. Minors must remain under appropriate adult supervision at all times.

 

9. Client Property

The Studio is not responsible for loss of or damage to instruments, equipment, or other property that clients or their guests bring to or leave on the premises, except to the extent caused by the Studio's own negligence or required by law. Items left behind will be held for thirty (30) days and may then be donated or discarded.

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10. Recording, Photography, and Marketing

Sessions may be recorded and filmed as part of the booked service, for delivery to the client. The Studio will not use a client's or student's name, image, likeness, or recordings in marketing or on social media without written consent — and for minors, without a parent or guardian's written consent.

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11. Payment Authorization; Acknowledgment; Disputes

By booking any session, rental, or event, the client (a) agrees to this policy, (b) accepts financial responsibility for damage and cleaning as described above, and (c) authorizes the Studio to charge the payment method used at booking or kept on file for documented amounts due under this policy, after the notice described in Section 6. A client who believes a charge is in error may dispute it in writing within ten (10) days of the invoice, and the Studio will review the documentation with the client in good faith.

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12. Limitation of Liability

To the fullest extent permitted by law, the Studio's total liability arising out of or relating to any booking is limited to the amount the client paid for that booking, and the Studio is not liable for indirect, incidental, or consequential damages. Nothing in this section limits liability that cannot be limited under California law, including liability for the Studio's own negligence causing personal injury, or for willful misconduct.

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13. Enforcement

Violation of this policy — including unauthorized moving of equipment, food or drink in the studios, or conduct that endangers Studio Property or other clients — may result in termination of the session without refund, removal from the premises, denial of future bookings, and recovery of costs as described above.

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14. Governing Law; Disputes

This policy is governed by California law. If a dispute arises, the client and the Studio will first attempt in good faith to resolve it directly, including review of the documentation described in Sections 6 and 7. Either party may bring an eligible claim in small claims court in San Jose, California. This policy does not require arbitration and does not waive any right the client has under applicable law.